CUSTOMERS GUIDE
Assalamualaikum WBT.
Pelanggan yang budiman,
Adalah diharapkan anda sudi meluangkan masa seminit utk membaca PANDUAN PELANGGAN ini.
Terimakasih
FIKIR MASAK-MASAK SEBELUM CONFIRM ORDER. NO BACKOUT BUYER PLEASE.
1) Payment should be made within 24hours upon receiving confirmation of availability from us. Kindly inform us if you need some more time to settle the payment
2) First paid first serve basis. Deposit 50% needed for booking item more than 48hours
3) Items sold are not refundable except in certain cases (defect item caused by us, not during delivery)-->notify us within 2 days upon receiving items
4)We will transfer the balance money to your bank account or attach with your parcel
IMPORTANT!!
BOOKING WITH DEPOSIT:
* item will be reserved until end of the month
* CANNOT CHANGE ORDER(code and size MUST BE THE SAME AS PRIOR ORDER)
* Deposit are not refundable if cancellation made by the customers
* Deposit are refundable if cancellation made by us (Eljameela Boutique have rights to cancel booking due to several cases)
BAYARAN SECARA ATM TRANSFER
ATM Transfer bermaksud pelanggan memindahkan wang ke akaun kami melalui ATM machine. Proses ini juga mengambil masa beberapa minit sahaja. Namun Mesin ATM bank haruslah sama dengan kad bank yg kita gunakan. Sbg contoh, ATM Maybank hanya boleh memindahkan wang dari kad Maybank ke mana-mana akaun MEPS yang lain (Anda tidak boleh guna kad CIMB di ATM maybank utk transfer wang dari akaun CIMB tersebut)
IKUTI LANGKAH-LANGKAH BERIKUT:
1. Masukkan kad bank & No pin
2. Pilih menu lain-lain
3. Pilih urusniaga MEPS
4. Pilih bank yg ingin anda pindahkan wang itu
5. Masukkan nombor akaun penerima
6. JANGAN LUPA ambil slip sebagai bukti pembayaran
7. Snap slip itu & mms ke 019-3954209 ATAU scan slip & emel ke eljameelaboutique@gmail.com
8. Kemudian, lengkapkan borang proof of payment beserta maklumat berikut: REF NO, MASA&TARIKH TRANSAKSI,Lokasi ATM
BAYARAN SECARA CASH DEPOSIT
Kaedah ini juga mudah namun anda harus ke tempat yang ada mesin cash deposit yg biasa terhad di tempat-tempat tertentu sahaja.
IKUTI LANGKAH-LANGKAH BERIKUT:
1.Ikut arahan pada mesin cash deposit.
2.Masukkan jumlah dan nombor akaun penerima dgn betul
3.JANGAN LUPA ambil slip sebagai bukti pembayaran
4.Snap slip itu & mms ke 019-3954209 ATAU scan slip & emel ke
Pelanggan yang budiman,
Adalah diharapkan anda sudi meluangkan masa seminit utk membaca PANDUAN PELANGGAN ini.
Terimakasih
TERMS&CONDITIONS
FIKIR MASAK-MASAK SEBELUM CONFIRM ORDER. NO BACKOUT BUYER PLEASE.
1) Payment should be made within 24hours upon receiving confirmation of availability from us. Kindly inform us if you need some more time to settle the payment
2) First paid first serve basis. Deposit 50% needed for booking item more than 48hours
3) Items sold are not refundable except in certain cases (defect item caused by us, not during delivery)-->notify us within 2 days upon receiving items
4)We will transfer the balance money to your bank account or attach with your parcel
IMPORTANT!!
BOOKING WITH DEPOSIT:
* item will be reserved until end of the month
* CANNOT CHANGE ORDER(code and size MUST BE THE SAME AS PRIOR ORDER)
* Deposit are not refundable if cancellation made by the customers
* Deposit are refundable if cancellation made by us (Eljameela Boutique have rights to cancel booking due to several cases)
DELIVERY AND RETURN POLICY
DELIVERY :
1) Delivery will be made everyday (Monday-Friday) unless stated earlier .
Payment before 10am will be shipped on the same day(for ready stock items).Kindly give 1-3days to process your order. We will try our best to deliver your order as soon as possible :)
2) Delivery via Pos Laju (for region in Malaysia ), Pos Malaysia
(for International & Wholesale items) or Skynet(for bulk order).
3)Shipping charges are different based on weight and shipping location
4)Estimated day of arrival for Poslaju is approximately working days within
1 - 3 days Peninsular and 1-5 working days within Sabah & Sarawak.
5) Items will be post once full payment have been made.
6) We do welcome combine shipping to save your postage.
7) We do ship to worldwide. Please contact us for shipping cost.
8)Items will be packaged properly. Eljameela Boutique
have no responsibility on damaged/lost/late items during delivery .
1) Delivery will be made everyday (Monday-Friday) unless stated earlier .
Payment before 10am will be shipped on the same day(for ready stock items).Kindly give 1-3days to process your order. We will try our best to deliver your order as soon as possible :)
2) Delivery via Pos Laju (for region in Malaysia ), Pos Malaysia
(for International & Wholesale items) or Skynet(for bulk order).
3)Shipping charges are different based on weight and shipping location
4)Estimated day of arrival for Poslaju is approximately working days within
1 - 3 days Peninsular and 1-5 working days within Sabah & Sarawak.
5) Items will be post once full payment have been made.
6) We do welcome combine shipping to save your postage.
7) We do ship to worldwide. Please contact us for shipping cost.
8)Items will be packaged properly. Eljameela Boutique
have no responsibility on damaged/lost/late items during delivery .
Table below shows some basic delivery rates for
selected locations.
selected locations.
FOR INTERNATIONAL RATES:
KINDLY DO CONTACT US FOR TOTAL OF SHIPPING COST
Return and Exchange
If you are not satisfied with your purchase, you can return your order
to us based on the following terms:
to us based on the following terms:
1. Returned items must reach us within 10 days from the date we
deliver to you;
deliver to you;
2. You must return via Poslaju or any other courier service only.
We do no accept returns via "Snail Mail" or even Pos Ekspres.
We do no accept returns via "Snail Mail" or even Pos Ekspres.
Both the return charges and the redelivery charges (of the 2nd item)
shall be borne by you. However, if the return is due to defect item,
all these charges will be borne by us.
shall be borne by you. However, if the return is due to defect item,
all these charges will be borne by us.
You are encouraged to check with us should you have any doubts
in choosing your sizes.
Untuk memudahkan urusan jual-beli online bisnes, pelanggan perlu tahu cara-cara membuat bayaran dan juga cara-cara menunjukkan bukti bayaran supaya order anda dapat kami proses segera :)
BAYARAN SECARA ONLINE BANKING
Ini adalah cara termudah& terpantas setakat ini. Jika pelanggan mempunyai akaun Maybank2u atau cimbclicks, proses pemindahan wang hanya mengambil masa beberapa saat sahaja.
IKUTI LANGKAH-LANGKAH BERIKUT:
1. Log-in (masukkan username n password anda)
2. Pilih menu transfer
3. Masukkan jumlah wang dan nombor akaun bank
4. Letakkan eljameelaboutique@gmail.com sebagai emel penerima(recepient email)
5. Klik TAC request--> confirm
6. Copy/SCAN/PRINTSCREEN payment details dan maklumkan kepada kami segera.
in choosing your sizes.
TUTORIAL: HOW TO PAY?
BAYARAN SECARA ONLINE BANKING
Ini adalah cara termudah& terpantas setakat ini. Jika pelanggan mempunyai akaun Maybank2u atau cimbclicks, proses pemindahan wang hanya mengambil masa beberapa saat sahaja.
IKUTI LANGKAH-LANGKAH BERIKUT:
1. Log-in (masukkan username n password anda)
2. Pilih menu transfer
3. Masukkan jumlah wang dan nombor akaun bank
4. Letakkan eljameelaboutique@gmail.com sebagai emel penerima(recepient email)
5. Klik TAC request--> confirm
6. Copy/SCAN/PRINTSCREEN payment details dan maklumkan kepada kami segera.
BAYARAN SECARA ATM TRANSFER
ATM Transfer bermaksud pelanggan memindahkan wang ke akaun kami melalui ATM machine. Proses ini juga mengambil masa beberapa minit sahaja. Namun Mesin ATM bank haruslah sama dengan kad bank yg kita gunakan. Sbg contoh, ATM Maybank hanya boleh memindahkan wang dari kad Maybank ke mana-mana akaun MEPS yang lain (Anda tidak boleh guna kad CIMB di ATM maybank utk transfer wang dari akaun CIMB tersebut)
IKUTI LANGKAH-LANGKAH BERIKUT:
1. Masukkan kad bank & No pin
2. Pilih menu lain-lain
3. Pilih urusniaga MEPS
4. Pilih bank yg ingin anda pindahkan wang itu
5. Masukkan nombor akaun penerima
6. JANGAN LUPA ambil slip sebagai bukti pembayaran
7. Snap slip itu & mms ke 019-3954209 ATAU scan slip & emel ke eljameelaboutique@gmail.com
8. Kemudian, lengkapkan borang proof of payment beserta maklumat berikut: REF NO, MASA&TARIKH TRANSAKSI,Lokasi ATM
BAYARAN SECARA CASH DEPOSIT
Kaedah ini juga mudah namun anda harus ke tempat yang ada mesin cash deposit yg biasa terhad di tempat-tempat tertentu sahaja.
IKUTI LANGKAH-LANGKAH BERIKUT:
1.Ikut arahan pada mesin cash deposit.
2.Masukkan jumlah dan nombor akaun penerima dgn betul
3.JANGAN LUPA ambil slip sebagai bukti pembayaran
4.Snap slip itu & mms ke 019-3954209 ATAU scan slip & emel ke
eljameelaboutique@gmail.com
